Bibliografia

Principal

• Dumas, M., De la Rosa, M., Mendling, J., & Reijers, H. (2013) Fundamentals of Business Process Management Springer

Secundária

• Thuan & Antunes (2022) Positioning design science as an educational tool for innovation and problem solving CAIS, 51(1)
• Chen & Beatty (2012) Visual models for software requirements Pearson
• Martins & Gorschek (2021) Requirements Engineering for Safety-Critical Systems River Publishers
• Leffingwell (2010) Agile software requirements Addison-Wesley
• Kouprie & Visser (2009) A framework for empathy in design Journal of Engineering Design, 20(5)
• Hokkanen et al (2016) Minimum viable user experience In Agile Processes, in Software Engineering, and Extreme Programming. Springer