Bibliografia

Principal

• Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994.  Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. :

Secundária

• Bush, Rumbaugh and Jacobson. The Unified Modeling Language User Guide. Addiison-Wesley, 1999.  Documentação fornecida pelo docente: