Week

Dates

Topics

Project Submissions*

1

17-20/9

(no class)

2

24-27/9

Project, idea selection

3

1-4/10

Idea canvas

4

8-11/10

Problem framework

5

15-18/10

Power-interest matrix, requirements elicitation

1 - Initiation: idea canvas, problem framework with product hypotheses

6

23-25

Empathy maps, affinity map

7

29/10-1/11

Requirements model, objective-features chains

8

6-8/11

Abstract process models

2 - Discovery: power-interest matrix, empathy maps, affinity map, requirements model with objective-features chains

9

12-15/11

Process exceptions

10

19-22/11

Business data, business rules

11

26-29/11

Process analysis, risk analysis

12

3-6/12

Service blueprint, evaluation

3 - Exploration: process models with waste analysis, process models with exceptions, business rules, risk table

13

10-13/12

Evaluation session

14

17-20/12

Enterprise information model

4 - Construction: service blueprint, card sorting evaluation

-

17/12-6/1

-

5 - Assimilation: enterprise information model

Week

T

Date

Stage

Topics

1

1

18/9

Introduction

Course overview

2

20/9

Systems development: project perspective, process perspective, trends

2

1

25/9

Initiation

Roadmaping: problem solving perspective, fuzzy solutions, idea arc, idea canvas

2

27/9

Framing: mental framing, conceptual frameworks

3

1

2/10

Problematizing: problem framework, building a problem framework, product hypotheses

2

4/10

Discovery

Sourcing requirements: stakeholders, stakeholder mapping, power-interest matrix, data collection, ethical principles

4

1

9/10

Requirements elicitation: methods

2

11/10

Requirements analysis: qualitative data analysis

5

1

16/10

Beyond requirements: empathy, extreme users, empathizing methods, empathy maps, affinity maps

2

18/10

Beyond requirements: value, Kano model, return, innovation

6

1

23/10

Requirements modeling: stakeholder dependencies, backlogs, features, acceptance criteria, objective-feature chains

2

25/10

Exploration

Operational view: processes, process identification, process types, process scope and detail

7

1

30/10

Process modeling: essential elements

2

1/11

(no class)

8

1

6/11

Process modeling: exceptions and variations

2

8/11

Process modeling: business data, rules, decisions

9

1

13/11

Collaborations: collaboration diagrams, choreography diagrams

2

15/11

Process analysis: Requirements management, incremental and radical change, Pareto analysis, cycle time analysis, resource analysis, waste analysis, value-added analysis, process reengineering, root cause analysis

10

1

20/11

Risk analysis: failure, disruption, defenses, vulnerability, hazard identification, fault-tree analysis, impact analysis, risk table

2

22/11

Construction

Storymaking: storytelling theory, anatomy of a story, plot structures, story design, customer journey maps, service blueprints

11

1

27/11

Prototyping: types of prototypes, prototyping principles, prototyping mindset

2

29/11

Evaluation: when to evaluate, how to evaluate, evaluation cycles

12

1

4/12

Assimilation

Information architecture: DIKW model, human understanding, computer processing

2

6/12

Enterprise information model

13

1

11/12

Resilience: how systems fail

2

13/12

Resilience: why systems fail

14

1

18/12

Resilience: handling failure

2

20/12

Resilience: resilience engineering

Week

T

Date

Stage

Topics

1

1

18/9

Introduction

Course overview

2

20/9

Systems development: project perspective, process perspective, trends

2

1

25/9

Initiation

Roadmaping: problem solving perspective, fuzzy solutions, idea arc, idea canvas

2

27/9

Framing: mental framing, conceptual frameworks

3

1

2/10

Problematizing: problem framework, building a problem framework, product hypotheses

2

4/10

Discovery

Sourcing requirements: stakeholders, stakeholder mapping, power-interest matrix, data collection, ethical principles

4

1

9/10

Requirements elicitation: methods

2

11/10

Requirements analysis: qualitative data analysis

5

1

16/10

Beyond requirements: empathy, extreme users, empathizing methods, empathy maps, affinity maps

2

18/10

Beyond requirements: value, Kano model, return, innovation

6

1

23/10

Requirements modeling: stakeholder dependencies, backlogs, features, acceptance criteria, objective-feature chains

2

25/10

Exploration

Operational view: processes, process identification, process types, process scope and detail

7

1

30/10

Process modeling: essential elements

2

1/11

(no class)

8

1

6/11

Process modeling: exceptions and variations

2

8/11

Process modeling: business data, rules, decisions

9

1

13/11

Collaborations: collaboration diagrams, choreography diagrams

2

15/11

Process analysis: Requirements management, incremental and radical change, Pareto analysis, cycle time analysis, resource analysis, waste analysis, value-added analysis, process reengineering, root cause analysis

10

1

20/11

Risk analysis: failure, disruption, defenses, vulnerability, hazard identification, fault-tree analysis, impact analysis, risk table

2

22/11

Construction

Storymaking: storytelling theory, anatomy of a story, plot structures, story design, customer journey maps, service blueprints

11

1

27/11

Prototyping: types of prototypes, prototyping principles, prototyping mindset

2

29/11

Evaluation: when to evaluate, how to evaluate, evaluation cycles

12

1

4/12

Assimilation

Information architecture: DIKW model, human understanding, computer processing

2

6/12

Enterprise information model

13

1

11/12

Resilience: how systems fail

2

13/12

Resilience: why systems fail

14

1

18/12

Resilience: handling failure

2

20/12

Resilience: resilience engineering

Week

Dates

Topics

Project Submissions*

1

17-20/9

(no class)

2

24-27/9

Project, idea selection

3

1-4/10

Idea canvas

4

8-11/10

Problem framework

5

15-18/10

Power-interest matrix, requirements elicitation

1 - Initiation: idea canvas, problem framework with product hypotheses

6

23-25

Empathy maps, affinity map

7

29/10-1/11

Requirements model, objective-features chains

8

6-8/11

Abstract process models

2 - Discovery: power-interest matrix, empathy maps, affinity map, requirements model with objective-features chains

9

12-15/11

Process exceptions

10

19-22/11

Business data, business rules

11

26-29/11

Process analysis, risk analysis

12

3-6/12

Service blueprint, evaluation

3 - Exploration: process models with waste analysis, process models with exceptions, business rules, risk table

13

10-13/12

Evaluation session

14

17-20/12

Enterprise information model

4 - Construction: service blueprint, card sorting evaluation

-

17/12-6/1

-

5 - Assimilation: enterprise information model

Week

T

Date

Stage

Topics

1

1

18/9

Introduction

Course overview

2

20/9

Systems development: project perspective, process perspective, trends

2

1

25/9

Initiation

Roadmaping: problem solving perspective, fuzzy solutions, idea arc, idea canvas

2

27/9

Framing: mental framing, conceptual frameworks

3

1

2/10

Problematizing: problem framework, building a problem framework, product hypotheses

2

4/10

Discovery

Sourcing requirements: stakeholders, stakeholder mapping, power-interest matrix, data collection, ethical principles

4

1

9/10

Requirements elicitation: methods

2

11/10

Requirements analysis: qualitative data analysis

5

1

16/10

Beyond requirements: empathy, extreme users, empathizing methods, empathy maps, affinity maps

2

18/10

Beyond requirements: value, Kano model, return, innovation

6

1

23/10

Requirements modeling: stakeholder dependencies, backlogs, features, acceptance criteria, objective-feature chains

2

25/10

Exploration

Operational view: processes, process identification, process types, process scope and detail

7

1

30/10

Process modeling: essential elements

2

1/11

(no class)

8

1

6/11

Process modeling: exceptions and variations

2

8/11

Process modeling: business data, rules, decisions

9

1

13/11

Collaborations: collaboration diagrams, choreography diagrams

2

15/11

Process analysis: Requirements management, incremental and radical change, Pareto analysis, cycle time analysis, resource analysis, waste analysis, value-added analysis, process reengineering, root cause analysis

10

1

20/11

Risk analysis: failure, disruption, defenses, vulnerability, hazard identification, fault-tree analysis, impact analysis, risk table

2

22/11

Construction

Storymaking: storytelling theory, anatomy of a story, plot structures, story design, customer journey maps, service blueprints

11

1

27/11

Prototyping: types of prototypes, prototyping principles, prototyping mindset

2

29/11

Evaluation: when to evaluate, how to evaluate, evaluation cycles

12

1

4/12

Assimilation

Information architecture: DIKW model, human understanding, computer processing

2

6/12

Enterprise information model

13

1

11/12

Resilience: how systems fail

2

13/12

Resilience: why systems fail

14

1

18/12

Resilience: handling failure

2

20/12

Resilience: resilience engineering