Bibliografia
Principal
- Matthew Miles and Michael Huberman. Qualitative Data Analysis, 2nd Edition. Sage, 1994. Hugh Beyer and Karen Holtzblatt. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, 1998. :
Secundária
- Bush, Rumbaugh and Jacobson. The Unified Modeling Language User Guide. Addiison-Wesley, 1999. Documentação fornecida pelo docente: