Process modeling: essential elements

14 Abril 2025, 16:30 • Pedro Alexandre de Mourão Antunes

Process modeling: essential elements

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Operational view: processes, process identification, process types, abstract processes, process scope and detail

10 Abril 2025, 14:30 • Pedro Alexandre de Mourão Antunes

Operational view: processes, process identification, process types, abstract processes, process scope and detail

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Evaluation: when to evaluate, how to evaluate, evaluation cycles, card sorting

7 Abril 2025, 16:30 • Pedro Alexandre de Mourão Antunes

Evaluation: when to evaluate, how to evaluate, evaluation cycles, card sorting

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Prototyping: types of prototypes, prototyping principles, prototyping mindset

3 Abril 2025, 14:30 • Pedro Alexandre de Mourão Antunes

Prototyping: types of prototypes, prototyping principles, prototyping mindset

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Storymaking: storytelling theory, anatomy of a story, plot structures, story design, customer journey map, service blueprint

31 Março 2025, 16:30 • Pedro Alexandre de Mourão Antunes

Storymaking: storytelling theory, anatomy of a story, plot structures, story design, customer journey map, service blueprint

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